If you are not satisfied with the product you received, you can either return it for a full refund within 14 days from the date of your order, have it replaced or exchanged for the same or another product. We will ship out a replacement or initiate a full refund for the product as soon as our warehouse team receives and puts it back to the system. Please note that this may take some time and, much to our regret, we cannot speed up this process.