Refund policy

Effective Date:03:08:2026

We want you to be satisfied with your Salame Lash Artistry order. This Return, Refund & Cancellation Policy explains your options if there is an issue with your purchase, and it applies to all orders placed through salamelashartistry.com.

Refund Eligibility Window

If you are not satisfied with the product you received, you may return it within 14 days of the date your order was placed for a full refund, a replacement, or an exchange for a different product. Requests submitted after this 14-day window may not be eligible, except where required by applicable law or where the issue involves a damaged, defective, or incorrect item as described below.

How Returns, Refunds, and Exchanges Are Processed

To begin a return, replacement, or exchange, please contact us first at info@salamelashartistry.com so we can provide instructions on how and where to send your item back. Items sent to us without first requesting a return may not be accepted.

Once your returned item is received by our warehouse team and checked back into our system, we will ship out your replacement or exchange item, or issue your full refund to your original payment method. Please note that this process takes time to complete once the item is received, and we are not able to expedite it. We appreciate your patience while your return is being processed.

Product Condition and Personal-Use Items

Because several of our products, including lash adhesive and other liquid products, tweezers, and individual lash trays, are personal-use beauty tools or products applied near the eyes, 

Non-Returnable and Non-Refundable Items

Digital products, such as eBooks, are generally non-refundable once they have been delivered or accessed, since they cannot be returned. [CONFIRM IF THIS APPLIES TO YOUR EBOOK PRODUCTS]

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@salamelashartistry.com within 14 days of delivery. To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Photos of the item and, if applicable, the packaging

Once we review the information provided, we will let you know whether the issue qualifies for a replacement or a refund.

How to Report an Issue or Request a Refund

To request a refund, replacement, or exchange, or to report an issue with your order, please contact us at:

Email: info@salamelashartistry.com Phone: +1 786-486-5850 Hours: Monday through Friday, 10:00 AM to 4:30 PM EST. Closed Sunday and Wednesday.

Please include your order number and a description of the issue so we can assist you as quickly as possible.

Shipping Costs

Original outbound shipping charges are non-refundable, except where required by applicable law or where the return is the result of our error, such as a damaged, defective, or incorrect item.

Please also note that once your refund is issued, it may take additional time for your bank or credit card provider to post the refund to your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@salamelashartistry.com. We will do our best to accommodate cancellation requests; however, we cannot guarantee a cancellation if the order has already entered processing or has been handed off to the carrier for shipment.

Orders That Have Already Shipped

Once an order has shipped, it cannot be cancelled. If you no longer want the order, please wait until it arrives and then contact us to begin a return, replacement, or refund request under the terms of this policy.

Refused or Undeliverable Packages

If a package is refused at delivery or returned to us as undeliverable due to an incorrect address, failure to claim the package, or another reason outside our control, we will contact you to arrange reshipment. Additional shipping charges may apply. Original shipping charges are not refunded in these situations.

Chargebacks and Payment Disputes

We encourage customers to contact us directly at info@salamelashartistry.com before filing a chargeback or payment dispute with their bank or card provider, so that we have the opportunity to resolve the issue directly. We will provide relevant order, shipping, and communication information in response to any dispute filed with a payment provider.

Contact Us

If you have any questions about this Return, Refund & Cancellation Policy, please contact us:

Salame Minks 4250 West Hallandale Beach Boulevard, 4 Pembroke Park, FL 33023, United States

Email: info@salamelashartistry.com Phone: +1 786-486-5850 Hours: Monday through Friday, 10:00 AM to 4:30 PM EST. Closed Sunday and Wednesday.